Elders Bankstown Privacy Policy

Parkview Real Estate t/as Elders Real Estate Bankstown

ABN 11 655 997 069

Effective Date: July 2026

Parkview Real Estate trading as Elders Real Estate Bankstown (ABN 11 655 997 069) (“Elders Real Estate Bankstown”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose.

This Privacy Policy explains how we manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By engaging with us, using our services, submitting an enquiry or application, visiting our website, or otherwise providing personal information to us, you acknowledge the information handling practices described in this Privacy Policy.

The types of personal information we may collect depend on your dealings with us and may include:

·         Your full name, date of birth and contact details;

·         Residential, postal and previous addresses;

·         Telephone numbers and email addresses;

·         Identification documents, including driver’s licence, passport or other identity verification documents;

·         Employment and income information;

·         Bank account and payment details;

·         Rental history and tenancy information;

·         Property ownership and property-related information;

·         References and referee contact details;

·         Information contained in rental applications, tenancy agreements, agency agreements and other real estate documents;

·         Information relating to maintenance, repairs, property inspections and tenancy matters;

·         Photographs, videos and property inspection records;

·         Information relating to property sales, purchases, appraisals and transactions;

·         Communications and correspondence with us, including emails, telephone communications, SMS messages and online enquiries;

·         Information required to comply with legal, regulatory, identity verification, fraud prevention or reporting obligations;

·         Technical and online information collected when you interact with our website or online services; and

·         Any other information you voluntarily provide to us.

In limited circumstances, we may collect sensitive information where it is reasonably necessary for our functions or activities and where the collection is permitted by law or you have provided consent.

We generally collect personal information directly from you when you:

·         Contact our office;

·         Submit a rental application;

·         Apply to inspect or lease a property;

·         Enter into a residential or commercial tenancy agreement;

·         Appoint us to manage, sell or appraise a property;

·         Enquire about buying, selling, leasing or renting a property;

·         Complete forms, agreements or other documentation;

·         Communicate with us by telephone, email, SMS or online;

·         Attend an open home or property inspection;

·         Use our website or online services; or

·         Otherwise interact with our employees, agents or representatives.

We may also collect personal information from third parties where permitted by law, including:

·         Landlords and property owners;

·         Tenants and rental applicants;

·         Referees;

·         Previous landlords or property managers;

·         Employers;

·         Real estate platforms and property portals;

·         Identity verification and tenancy application service providers;

·         Tenancy databases and screening providers;

·         Strata managers and owners corporations;

·         Tradespeople and contractors;

·         Utility and service providers;

·         Government departments, authorities and regulators;

·         Legal, accounting and professional advisers; and

·         Publicly available sources.

We may collect, hold and use personal information for purposes including:

·         Providing real estate sales and property management services;

·         Processing and assessing rental applications;

·         Assessing the suitability of rental applicants;

·         Verifying information provided in rental applications;

·         Managing residential and commercial tenancies;

·         Communicating with landlords, tenants, buyers, sellers and prospective clients;

·         Conducting property inspections;

·         Preparing ingoing, routine and outgoing inspection reports;

·         Arranging repairs, maintenance and compliance services;

·         Managing rent, invoices, water usage charges and other property-related payments;

·         Marketing and advertising properties;

·         Conducting property appraisals;

·         Facilitating the sale, purchase, lease or management of property;

·         Verifying identity and information provided to us;

·         Preventing or detecting fraud or unlawful activity;

·         Managing complaints and disputes;

·         Responding to enquiries;

·         Maintaining our business and administrative records;

·         Complying with legal, regulatory and professional obligations;

·         Responding to requests from courts, tribunals, government agencies or law enforcement authorities;

·         Improving our services and business operations; and

·         Sending service-related communications and, where permitted by law, marketing communications.

If you do not provide certain personal information requested by us, we may be unable to provide our services, process your application or proceed with a property transaction.

When you submit a rental application, we may collect personal information necessary to assess your application and verify the information you provide.

This information may include identification documents, employment information, proof of income, rental history and references.

We may contact employers, referees, previous landlords, property managers and other relevant parties to verify information provided in your application.

Where permitted by law, information may also be checked against tenancy databases or processed through third-party rental application, identity verification or screening platforms.

Information provided in a rental application may be disclosed to the landlord or property owner for the purpose of assessing and determining the application.

We may retain rental application information in accordance with our legal, regulatory and legitimate business record-keeping requirements.

Where you engage with us in relation to the sale, purchase or appraisal of property, we may collect personal information necessary to provide our real estate services and facilitate the relevant property transaction.

This may include identification information, contact details, property ownership information, property transaction information and communications relating to the property.

We may disclose relevant personal information to solicitors, conveyancers, purchasers, vendors, service providers, government authorities and other parties involved in the property transaction where reasonably necessary or permitted by law.

We may disclose personal information to third parties where reasonably necessary to provide our services, conduct our business or comply with legal obligations.

These third parties may include:

·         Landlords and property owners;

·         Tenants and rental applicants;

·         Buyers and sellers;

·         Prospective purchasers or tenants, where appropriate;

·         Tradespeople, contractors and maintenance providers;

·         Smoke alarm, safety and property compliance providers;

·         Strata managers and owners corporations;

·         Insurers and insurance providers;

·         Utility and service providers;

·         Tenancy database and screening providers;

·         Rental application and identity verification platforms;

·         Property advertising and real estate portals;

·         Financial institutions and payment service providers;

·         Solicitors, conveyancers, accountants and other professional advisers;

·         Courts and tribunals, including the NSW Civil and Administrative Tribunal;

·         Government agencies, regulators and law enforcement authorities;

·         Technology, software, cloud storage and information technology service providers;

·         Elders group entities, franchise-related service providers and authorised business partners, where applicable; and

·         Other parties where you have consented to the disclosure or where disclosure is authorised or required by law.

We will only disclose personal information for purposes reasonably connected with our business activities, the services we provide, or as otherwise permitted or required by law.

As part of our property management services, we may collect photographs, videos, inspection notes and other information relating to the condition, maintenance and occupation of a property.

These records may form part of ingoing, routine and outgoing inspection reports or other property management records.

Inspection information may be disclosed to landlords, tenants, contractors, insurers, legal advisers, courts, tribunals or other relevant parties where reasonably necessary for the management of the property, resolution of a dispute, insurance claim or compliance with legal obligations.

We take reasonable steps to ensure photographs and inspection records are collected, used and disclosed for legitimate property management and related business purposes.

Where permitted by law, we may use your contact details to provide information about our services, property opportunities, market updates or other real estate-related communications.

You may opt out of receiving marketing communications at any time by using the unsubscribe facility provided in the communication, where available, or by contacting us.

Opting out of marketing communications will not prevent us from sending necessary service-related communications concerning a property, tenancy, agreement or transaction.

When you visit our website or use our online services, certain technical information may be collected automatically.

This may include your IP address, browser type, device information, pages visited and information about how you interact with our website.

Our website and third-party service providers may use cookies or similar technologies to improve website functionality, understand website usage and support marketing activities.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some online services.

Our website, advertisements or communications may contain links to third-party websites, property portals or online platforms.

Third-party service providers may have their own privacy policies and information handling practices. We encourage you to review the privacy policies of those providers.

We are not responsible for the privacy practices of independent third-party websites, platforms or service providers.

We may hold personal information in electronic and physical form.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our security measures may include:

·         Password-protected systems;

·         User access controls;

·         Secure property management and real estate software;

·         Secure cloud-based systems;

·         Staff access restrictions;

·         Physical document security;

·         Technology and information security safeguards; and

·         Other reasonable administrative, physical and technical security measures.

Access to personal information is limited to employees, contractors and service providers who require access for legitimate business purposes.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We take suspected data breaches seriously.

If we become aware of a suspected data breach, we will assess and respond to the incident in accordance with our legal obligations.

Where a data breach is likely to result in serious harm and notification is required under the Notifiable Data Breaches scheme, we will take appropriate steps to notify affected individuals and the Office of the Australian Information Commissioner.

We may also take steps to contain, investigate and remediate a data breach and reduce the risk of further harm.

Some technology, cloud storage, software or service providers used in connection with our business may store, process or access information using systems located outside Australia.

Where personal information is disclosed to an overseas recipient, we will manage the disclosure in accordance with applicable privacy obligations.

The countries in which personal information may be stored, processed or accessed may depend on the service providers and technology systems used by us from time to time.

Where practicable, further information regarding overseas disclosures may be made available upon request.

You may request access to personal information we hold about you.

To make an access request, please contact us using the contact details set out in this Privacy Policy.

We may require you to verify your identity before providing access to personal information.

In some circumstances, we may refuse or limit access where permitted by law. Where required, we will provide reasons for refusing an access request.

We take reasonable steps to ensure that personal information we hold is accurate, up to date, complete and relevant.

If you believe personal information we hold about you is incorrect, incomplete or out of date, please contact us.

We will take reasonable steps to review the information and, where appropriate, correct our records.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, regulatory, professional and business record-keeping obligations.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify the information.

If you have a concern or complaint about how we have collected, held, used, disclosed or otherwise handled your personal information, please contact us.

Please provide sufficient details regarding your concern so that we can investigate the matter.

We will review your complaint and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.

For privacy enquiries, requests for access or correction, or privacy complaints, please contact:

Parkview Real Estate t/as Elders Real Estate Bankstown
ABN 11 655 997 069

Suite 2, 400 Chapel Road
Bankstown NSW 2200

Telephone: (02) 9791 0000
Email: bankstown@eldersrealestate.com.au
Website: bankstown.eldersrealestate.com.au

We may review and update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal obligations.

Any updated Privacy Policy will take effect when published on our website or otherwise made available by us.

We encourage you to review this Privacy Policy periodically to remain informed about how we manage personal information.

Parkview Real Estate t/as Elders Real Estate Bankstown is committed to complying with its obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), associated Rules and other applicable laws and regulatory requirements.

Where we provide services that are subject to anti-money laundering and counter-terrorism financing (AML/CTF) laws, we may be required to collect, verify, use, hold and disclose personal information for the purposes of complying with our AML/CTF obligations.

The personal information and documentation we may collect for AML/CTF purposes may include:

·         Your full legal name, date of birth and residential address;

·         Government-issued identification documents, including a driver’s licence or passport;

·         Information used to verify your identity;

·         Information regarding beneficial owners, trustees, directors, shareholders, partners, authorised representatives or persons acting on behalf of another person or entity;

·         Information regarding the nature and purpose of a business relationship or property transaction;

·         Information regarding the source of funds or source of wealth, where required or appropriate;

·         Information relating to property transactions and related activities;

·         Information required to assess money laundering, terrorism financing or proliferation financing risks;

·         Information relating to politically exposed persons (PEPs), sanctions or other risk screening;

·         Additional information or documentation required as part of customer due diligence or enhanced customer due diligence; and

·         Any other information reasonably required to comply with our AML/CTF obligations.

We may use personal information to verify your identity, conduct customer due diligence, assess and manage money laundering and terrorism financing risks, monitor relevant activities and transactions, and comply with our legal and regulatory obligations.

In some circumstances, we may request additional information or supporting documentation. This may include information or evidence relating to the source of funds or source of wealth connected with a property transaction.

If you do not provide information or documentation required for AML/CTF purposes, we may be unable to provide certain services, continue a business relationship or proceed with a property transaction.

Where required or authorised by law, we may disclose information to the Australian Transaction Reports and Analysis Centre (AUSTRAC), law enforcement agencies, government authorities, regulators and other authorised bodies.

We may also use third-party identity verification, screening, compliance or technology service providers to assist us in meeting our AML/CTF obligations. Personal information may be provided to these service providers where reasonably necessary for identity verification, customer due diligence, screening, risk assessment or compliance purposes.

We may be legally required to make reports or provide information to AUSTRAC or another authorised authority. There may be circumstances where the law restricts us from informing you about a report, disclosure, investigation or related matter.

We will retain AML/CTF records and personal information for the periods required by applicable laws and will take reasonable steps to protect this information from misuse, interference, loss and unauthorised access, modification or disclosure.